Refund policy

Konsecrate Return and Refund Policy

Last Updated: September 27, 2025

Our goal at Konsecrate is that you love and cherish your order. If you encounter any issue with your order, please reach out to us at support@konsecrate.com and we will do our best to make it right.


Items not eligible to be returned or exchanged due to the nature of these items: All Final Sale items, subscription items, phone cases, stickers, rings, socks, wristbands, bracelets, keychains, masks, and all personalized items.


Due to the nature of this production and fulfillment process, our return and refund policy has specific guidelines that help us provide you with the best possible customer experience. Please read below for details on how to address any issues with your order.

1. Order Issues and Eligibility for Refunds

Our hope is that you will love what you ordered but we understand that there may be occasional issues with your order. You are eligible for a replacement or refund under the following circumstances:

  • Defective or Damaged Products: If your item arrives damaged, with a manufacturing defect, or if there is an issue with the print quality (e.g., misprints, incorrect colors), we will offer a replacement or a full refund. 
  • Incorrect Product or Size: If you receive an incorrect product or size than what you order due to a manufacturing error, we will replace it with the correct item or issue a full refund.
  • Within 30 days of purchase
  • MUST be unused and be returned in the same condition in which you re received your item.

Note:  If any part of your order arrives damaged, please email orders@konsecrate.com with a photo of the damaged items, and we will assist you with your inquiry.

Important: We cannot offer returns or refunds for orders placed with incorrect sizes, colors, or designs chosen by the customer. Please refer to our size guide and product descriptions before placing your order to ensure correct selection.

2. Non-Refundable Situations

We cannot accept returns or issue refunds for the following situations:

  • Buyer’s remorse, such as ordering the wrong size, color, or item.
  • Products that have been used, worn, or washed.
  • Custom orders with personalized designs.
  • Refund or return requested after 30 days from the purchase date.

3. Return Process

If you experience any of the eligible issues listed above, please reach out to us within 30 days of receiving your order with the following information:

  • Order number
  • Photo of the defective, damaged, or incorrect item
  • Description of the issue

Once we receive this information, our customer service team will review your request. If approved, we will either process a replacement or issue a refund to your original payment method, within 10 business days. Please note you may be asked to return the original item, depending on the nature of the issue. 

4. Refund Processing Time

Refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and for the amount to reflect in your account, depending on your bank’s processing time.

5. Late or missing refunds

If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at support@konsecrate.com.

6. Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, please file a return here.

5. Cancellations and Changes

Because our products are made to order, cancellations or changes can only be accommodated within 2 hours of placing your order. After this period, your order will begin production, and we will not be able to make modifications.

6. Shipping Returns

If a return is required, we will provide instructions on where to send your item. Please note that you - the customer is responsible for return shipping costs, except in cases of defective or incorrect items. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Contact Us

If you have any questions or need to initiate a return or refund request, please contact our customer service team at support@konsecrate.com. We are here to help and will do our best to resolve your issue promptly.

Thank you for shopping with Konsecrate! We appreciate your understanding and support as we aim to provide you with high-quality, faith-inspired products.

*This refund policy is subject to change at any time and without notice.*